Can you help me choose a plan?

We are here to help you find the best plan for your needs. You can reach us through the contact us page, where you can fill out a form, send an email or call us.

We will respond as soon as possible and guide you through the options available.

Do you currently offer monthly subscriptions?

We offer design and hosting services for one-year periods. You can save between 5 and 20% by buying 2 or more years on initial purchase or renewals.

Contact us for more details.

What is managed services for WordPress mean?

Managed services for WordPress mean that a third-party provider takes care of the technical aspects of running a WordPress site, such as hosting, security, updates, backups, and performance optimization. This way, the site owner can focus on creating and managing the content, without worrying about the technical details. Managed services for WordPress can offer benefits such as faster loading times, better security, automatic updates, and expert support.

Below are some of the benefits of managed services

  • Security: Managed services provide regular backups, malware scanning, firewall protection, and SSL certificates to keep your site safe from hackers and cyberattacks.
  • Performance: Managed services optimize your site for speed, scalability, and reliability. They use advanced caching, CDN, and load balancing technologies to ensure your site loads fast and can handle high traffic volumes.
  • Updates: Managed services handle all the WordPress core, theme, and plugin updates for you. They also test the updates before applying them to your site, so you don’t have to worry about compatibility issues or bugs.
  • Support: Managed services offer 24/7 technical support for priority 1 system issues from our WordPress experts who can help you with any issues or questions you may have. They also provide access to premium themes and plugins, as well as tools for SEO, analytics, and marketing.

Leaving you with the peace of mind to focus on your core business

Do you provide email accounts

We believe you should choose a provider that specializes in email which offers the best of breed email and business app technology such as Microsoft 365 or Google Apps.

However, if you are a small business, we have a free email service option for you. Please note that this service has limited features and may not meet all your expectations from other major mail service providers like Microsoft and Google. If you decide to go with a cPanel hosting plan you will also have the option to setup your own email in the cPanel control panel.

If you are interested, please contact us for more details or getting this setup.

The pricing is difficult to understand

The cost of a website can vary depending on the needs, goals and intricacy of the project. Each website is unique and requires a different amount of work and time to create. Therefore, the pricing is not fixed and may change according to the scope and specifications of the website.

A simple website would be less effect to build and support, an example of this might be a website which only has 2 to 3 pages with little or no changing content and is fit for purpose for many years only needing to change basic information every now and then like change of business address, operating hours for special holidays some examples may include:

  • Trades websites (Plumber, Election, Traffic Control, Locksmith)
  • Florists
  • Hairdressers

Some more complex websites will have more moving parts which may require more time to build and maintenance an example might include:

  • Online Stores – New products, up selling related products, blogs, credit card payments
  • Websites with over 10+ pages having dynamic content, pop up alerts with custom coding required to meet requirements
  • Memberships and Subscription based access and benefits, often requires new content, growing user base means more storage usage and demand of new features and benefits

Request a free initial consultation to begin the process and we can provide you with an obligation free quote.

What is your payment policy

If you do wish to proceed using our services for website design, a 50% deposit is required to lock in resources and start work.
The remaining 50% deposit is required to be paid on job completion.

Website hosting and support must be paid up front as per the pricing advertised less and discounts available.

Do I need to use Alcosoft web hosting services?

It is not required to use Alcosoft hosting services, however we strongly recommend it to take full advanced of our managed services benefits or to ensure you can retain active premium licensing including with either hosting or support package with Alcosoft.

Support and maintenance may also be affected if your hosting provider does not offer the same levels of website features, database backups and security that is included in the standard packages that Alcosoft plans include.

Will I have access to cPanel

We offer two options for WordPress hosting:

  1. WordPress Hosting – We will provide you with access to WordPress as Administrator, FTP for file management and MySQL access if you would like to have administration access
  2. cPanel – Administrator access

The cPanel environment may be more suitable for hosting multiple websites should this suit your requirements, however does add administrative overhead and comes at an added cost for storage, licensing and maintenance.

Premium WordPress licensing for plugins and themes

Alcosoft provides different types of premium licenses depending on the website needs, and they are included as long as you have an active support agreement or hosting with Alcosoft.

However, if you need or request any extra premium plugins or themes for your website, you will have to buy and renew them yourself.

If you choose to stop working with Alcosoft, you may need to purchase some of the premium licenses separately if you want to keep getting software updates and security patches.